FAQs

A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their own website accessible via the World Wide Web. Web hosts are companies that provide space on a server they own typically in a data center.

We offer shared cloud web hosting where customer's websites are placed on the same server as many other sites. The features available with this type of service are extensive.

All of our web hosting packages are designed to host one website only.

Our Unlimited Web Hosting Pack features many benefits, for a low cost you can host as many files as you need to one the unlimited web space provided*. This makes the Unlimited Web Hosting Pack ideal for video based websites or sites with large volumes of content. It is also perfect for online file storage and transfers meaning you can back up your essential files on our secure data centre servers and share them with clients, suppliers and other users via the web. Unlimited Web Hosting Pack also comes with unlimited bandwidth which means your website will not become a victim of it's own success, if you have a sudden influx of users they will never see a statement informing them that you are over your bandwidth allowance instead they will get access to your website which we believe is the way it should be. This packages also come fully loaded with One Click Installs of the most popular web software around as well as many bonus features.

Our servers reside in our highly secure data centre in the Midlands, UK, which features CCTV, Security Fencing and state-of-the-art fire suppression.

All web hosting accounts are activated within 24 hours of order.

Yes, you do not have to buy the web hosting when you buy a domain name.

Our Unlimited Web Hosting pack comes with unlimited bandwidth so you can use as much bandwidth as you like as long as you abide by our terms and conditions. Out other packages feature limited amounts of bandwidth, see our packages for more details.

FTP uploads are limited to 200MB per file. If you really need to use a larger file than this in your web space, you will need to split it into chunks and reassemble them after uploading/downloading them separately. To do this, you should use a spanned ZIP file, functionality which is supported by all popular archiving software. Please note, individual packages do have a monthly softcap of 25gb for file distribution (i.e. non-browsing traffic), please do not intentionally bypass this limit if your intention is to run a large file distribution service.

Yes you can upgrade your package at any time by contacting our customer support team. Downgrades are also available if you find you don't need all the features we offer - however certain conditions will apply to downgrades.

We aren't currently offering free trials.

Unfortunately not, the Domain name is a sign post to a particular server, when you move it to a new web host the sign changes to direct to users to a new server. However you will be able to manually transfer your files by downloaded them from your existing web host prior to transferring the domain name and then uploading them to your new 111WebHost.com account.

We offer a range of the most popular web based applications with our web hosting packages which can be installed by you in an instant. From your control panel you'll be able to install applications like WordPress, Joomla, ZenCart and many more effortlessly.

AIn order to keep our costs as low as possible we do not offer telephone support. However we do offer fast, free online support.

It is possible to access the FTP accounts via the Web Hosting Control Panel, you would also need to unlock the FTP there too. To access the FTP account, first login and use the Show Password option to reveal the Web Hosting Control Panel password. Use the link to the CP Login to access your account and the FTP login and lock are located in the right column of the control panel.

To transfer a UK domain name (e.g. .co.uk) you must change the IPS tag to read 'EXTEND' prior to arranging the transfer. If the domain name is an international domain (e.g. .com) you will need to make sure the domain name is unlocked. In both cases you will need to respond to emails received in connection with the domain name transfer in order to confirm the transfer should take place - these will be sent to the registered owner or admin contact of the domain name. If you do not change the IPS tag or have not unlocked the domain name when ordering the transfer you will need to contact 111WebHost.com support to re-start the domain name transfer.

Our nameservers are: ns1.111webhost.com ns2.111webhost.com

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Yes, you do not have to buy the web hosting when you buy a domain name.

Unfortunately not, the Domain name is a sign post to a particular server, when you move it to a new web host the sign changes to direct to users to a new server. However you will be able to manually transfer your files by downloaded them from your existing web host prior to transferring the domain name and then uploading them to your new 111WebHost.com account.

If you have email inboxes set up on your existing web server you will need to establish new inboxes on the 111WebHost.com server when the domain name transfers across as emails will not be transferred with the domain name. You can back-up your old emails by downloading them to your local PC.

You can access emails, for domain names within the 111WebHost.com system that have mailboxes attached to them, in multiple ways. Firstly you can set up POP3 access - see our guide to setting up POP3 email accounts and secondly you can access your email online via WebMail.

Yes you can. You will have access to your domain name's DNS and will be able to point the email to any server you wish.

Yes, for advanced users who wish to modify the DNS settings of their domain name this can be done online via your 111WebHost.com domain name control panel.

If you have email inboxes set up on your existing web server you will need to establish new inboxes on the 111WebHost.com server when the domain name transfers across as emails will not be transferred with the domain name. You can back-up your old emails by downloading them to your local PC.

For web hosting and domain name orders our preferred secure payment method is by Stripe, which also allows us to accept major credit cards online. We regret that we do not accept cheque, postal orders, standing orders or cash.

Yes, every time you buy a product from us you will receive a receipt from us and an invoice from Stripe too.

Yes, we charge VAT at the current rate. All of our advertised prices are inclusive of VAT. Our VAT registration number is 104 4729 35.