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111WebHost Support Centre

Before contacting our support team, you can check our Current System Status below, which may be the reason for any issues you are experiencing.

To contact 111WebHost please open a support ticket below. We will aim to respond to your query within two working days.

Current System Status

Mail Server SSL Warnings for Apple Users

12:22 20/03/2019

Users who have mail clients on Apple devices are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.

To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. This can be found in your control panel.

Alternatively, you can add an exception to the SSL Certificate via Keychain.

Planned System Maintenance

There is currently no planned maintenance.

To find out which server your website is hosted on (e.g. web52), please login to your eXtend Web Hosting Control Panel and check the 'Web Server' field in the 'Account Info' box on the right.

Does this answer your query?

111WebHost Support Centre

Please open a ticket below in order to contact our customer support team. Our customer support department is open weekdays from 9am to 5:30pm and we will endeavour to respond within 2 working days.

Please quote the service/website address affected when contacting our support team.