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111WebHost Support Centre

Before contacting our support team, you can check our Current System Status below, which may be the reason for any issues you are experiencing.

To contact 111WebHost please open a support ticket below. We will aim to respond to your query within two working days.

Current System Status

Microsoft Email Problems

15:56 09/06/2017

We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.

This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.

AOL - Sending Issues

15:58 09/06/2017

We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.

E-Mail Delivery to BT and Yahoo

20:44 05/01/2018

Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.

Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.

Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this

Update Jan 7, 16:42 GMT - The only communication we've had from the other parties is that the previous advice holds true and that good mail sent from our clean mail IP addresses from domain's with a correctly formatted spf record should result in the mail being received correctly by mailboxes they provide. Communication is slow but ongoing and we're pushing as hard as we can for a definite resolution of this issue.

Planned System Maintenance

There is currently no planned maintenance.

To find out which server your website is hosted on (e.g. web52), please login to your eXtend Web Hosting Control Panel and check the 'Web Server' field in the 'Account Info' box on the right.

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