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111WebHost Support Centre

Before contacting our support team, you can check our Current System Status below, which may be the reason for any issues you are experiencing.

To contact 111WebHost please open a support ticket below. We will aim to respond to your query within two working days.

Current System Status

Mail Delivery Problems

16:06 09/06/2018

We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you're using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP's. If one mail server can't send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.

Mail 49 - Connectivity Problems

13:22 22/07/2018

We are currently seeing abnormal behaviour on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.

Planned System Maintenance

Windows Shared Hosting Maintenance

22:00 18/07/2018

At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.

VPS and Hybrid KVM host Maintenance.

23:00 07/08/2018

We will be performing critical updates to our VPS & Hybrid environment, specifically kernal updates to the KVM hosts. During this maintenance, hosts will need to be rebooted.

To help us, please shut down your server safely before 23:00 on Tuesday, 7 August 2018. We will attempt a safe power down of your server before we reboot the host machine, but if this fails for any reason, you may have problems with your server upon reboot.

To find out which server your website is hosted on (e.g. web52), please login to your eXtend Web Hosting Control Panel and check the 'Web Server' field in the 'Account Info' box on the right.

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111WebHost Support Centre

Please open a ticket below in order to contact our customer support team. Our customer support department is open weekdays from 9am to 5:30pm and we will endeavour to respond within 2 working days.

Please quote the service/website address affected when contacting our support team.