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111WebHost Support Centre

Before contacting our support team, you can check our Current System Status below, which may be the reason for any issues you are experiencing.

To contact 111WebHost please open a support ticket below. We will aim to respond to your query within two working days.

Current System Status

Microsoft Email Problems

15:56 09/06/2017

We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.

This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.

E-Mail Delivery to BT and Yahoo

15:57 09/06/2017

We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.

AOL - Sending Issues

15:58 09/06/2017

We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.

Premium Hosting Platform - Database Creation / PhpMyAdmin Issues

14:29 24/06/2017

Customers on our Premium Hosting Platform are currently unable to create MySQL Databases or access them via PhpMyAdmin, however the databases are still live and accessible via your scripts and command line interface.

Our System Administration Team are currently working on this issue and we expect to have a resolution shortly.

We thank you for your patience and understanding.

Planned System Maintenance

There is currently no planned maintenance.

To find out which server your website is hosted on (e.g. web52), please login to your eXtend Web Hosting Control Panel and check the 'Web Server' field in the 'Account Info' box on the right.

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Please open a ticket below in order to contact our customer support team. Our customer support department is open weekdays from 9am to 5:30pm and we will endeavour to respond within 2 working days.

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